SH True Internet – Internet Service Provider

At SH True Internet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the data we obtain from users of our internet and related services.

Information We Collect

We may collect the following types of information

Personal Information

  • Full name
  • Contact details (email address, phone number, billing address)
  • National ID or registration number (if required by regulation)

Service Information

  • IP address
  • Internet usage statistics (data volume, websites accessed, connection times)
  • Device information (MAC address, hardware model, browser type)

Payment Information

  • Billing history
  • Payment method (credit/debit card, bank transfers, etc.)
  • Transaction details

How We Use Your Information

We use your information for the following purposes

  • To activate and manage your internet service
  • To communicate important service updates or changes
  • For billing and account management
  • To improve our services and provide technical support
  • To comply with legal or regulatory requirements
  • For fraud detection and security monitoring

Sharing of Information

SH True Internet does not sell or rent your personal data to third parties. We may share data only in the following cases

  • With authorized government agencies when legally required
  • With payment processors to faciitate billing
  • With trusted third-party vendors assisting us in service delivery (under confidentiality agreements)

Data Retention

We retain your personal information for as long as your account is active or as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement industry-standard security measures to protect your information, including:

  • Secure data encryption
  • Firewalls and intrusion detection systems
  • Restricted access to sensitive information

However, no system is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to

  • Access the personal data we hold about youata encryption
  • Correct any inaccurate or outdated informations
  • Request deletion of your data (subject to legal obligations)
  • Opt out of non-essential communications

To exercise these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes implies acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

SH True Internet

Email:info@shtrueinternet.com

Phone:+91 8352802056

Address:Shop No. 6 & 7, Phase – 3, New Nalagarh, Nalagarh, Distt. Solan, Himachal Pradesh. 174101