SH True Internet – Internet Service Provider

At ShtrueInternet, we are committed to providing reliable internet services and ensuring customer satisfaction. Please read our refund and cancellation policy carefully before subscribing to our services.

1. Service Cancellation

By the Customer:
  • Customers may cancel their subscription at any time by contacting our customer support team at support@shtrueinternet.com or calling +91 8352802056.
  • For prepaid plans, cancellation before the end of the billing cycle will not result in a partial refund for unused days.
  • If cancellation occurs before installation or service activation, a full refund may be issued minus any processing or administrative charges.
By ShtrueInternet:
  • We reserve the right to suspend or cancel services for violations of our Terms and Conditions, non-payment, or misuse of service.
  • In such cases, refunds will not be issued for the remaining period of service.

2. Refund Policy

  • Prepaid Services: Payments for prepaid internet plans are non-refundable once service has been activated.
  • Installation Fees: Installation and setup fees are non-refundable once the service has been installed or initiated.
  • Equipment Charges: Refunds for equipment (if provided) are only applicable if the equipment is returned unused and in original condition within 7 days of delivery. Any damage or missing items may result in deductions from the refund.
  • Service Disruption: In the rare event of extended service outages (more than 48 consecutive hours), customers may be eligible for a prorated refund or account credit, at our sole discretion.

3. Refund Process

  • Refund requests must be submitted in writing to support@shtrueinternet.com within 7 days of cancellation or billing dispute.
  • Approved refunds will be processed within 7–14 business days to the original payment method.

4. No Refund Conditions

No refunds will be issued under the following conditions:

  • Change of mind after installation
  • Misuse or breach of service terms
  • Delays caused by incorrect customer information or missed appointments
  • Partial usage of any monthly data plan

5. Contact Us

If you have questions about your refund or cancellation, please contact our customer support team at: